If the Scan tab does not display, remove and re-add your printer, and then make sure the Scan tab is available. Simply update to the latest version of macOS Catalina and HP Easy Scan will work for you. New Support policy as from 1st January 2019 IRIScan Desk. If the Scan tab displays, the printer is ready to print and scan in macOS. Note that this software will only work with your HP scanner. In Printers & Scanners, select the name of your printer, and then make sure the Scan tab is available above the printer icon. If the printer name displays, the connection reset is complete. If the printer name does not display, click the Add button, select your printer in the list, and then follow the prompts to add the printer. Reconnect the USB cable to the printer, and then wait a few minutes for the printer to reconnect and display in the Printers Repeat this process for any other printers with the same name. Reset the USB printer connection in macOS to help resolve any HP Smart app communication issues.Ĭlick the Spotlight icon, and then search for and open Printers & Scanners.Ĭlick the printer name, click Remove Printer or the Remove button, and then click Remove Printer or Delete Printer when prompted. If the printer name does not display, click Add a printer or scanner, select your printer in the list, and then click Add device. Search for and open Printers & scanners, and then wait a few minutes for the printer to reconnect and display in list. Tasks Manager ends the task and HP Smart no longer displays in the list.Ĭlose Task Manager, and then reconnect the USB cable to the printer. If HP Smart does display in the list, select each instance of HP Smart, and then click End Task. If HP Smart does not display in the list, you do not need to do anything. Click the Name column heading in the top-left to. From the Scan screen, click Import (Windows) or Source (mobile, macOS). From the scan preview screen, click + Add. From the app home screen, select a scan tile. From the HP Smart app, open the Scan screen. In Windows, search for and open Task Manager, and then select More details to see the background tasks.Ĭlick the Name column heading in the top-left to alphabetize the list, and then search for HP Smart. In Windows, search for and open Task Manager, and then select More details to see the background tasks. Import existing image files into the HP Smart app. Repeat this process for any other printers with the same name. Start Virtual Assistant > For more help with scanning issues, visit: HP printers - Scanner not found or connected (Windows, macOS). Under Hardware and Sound, select View devices and printers.įind and select the name of your printer in the list, and then click Remove device > Yes. In Windows, search for and open Control Panel. On your computer, close the HP Smart app. Reset the USB printer connection in Windows to help resolve any HP Smart app communication issues.ĭisconnect the USB cable from your printer.
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